The first of a series about using values and empathy to help people make choices
Most of our training in health care provision assumes that:
- the people we will be working with are ready to receive our knowledge/expertise
- we know more than they do (about what they should do)
- their health status is the most important thing in their lives (well, we think health is important, don’t we?)
- all they need is for us to tell them what to do and they will go away and just do it
And if they don’t – they’re ‘resistant’, ‘not motivated’, ‘noncompliant’, ‘nonadherent’.
– and we’ve always known how they show us this!!
- say ‘yes but’ to any suggestions
- become silent
- become angry
- deny they have a problem
- avoid making a commitment
- not come back to see you
- pretend they are doing what you suggest, but actually do nothing
By taking care to really understand the good things about the way the person is currently acting, and the not so good things about changing, we can work together to help change occur out of intrinsic motivation, or values that the person holds.
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